Leading In Times Of Change

Presentation Summary:

Change continues to be driven by technology—and specifically by the digital vortex that presents companies of all sizes with a choice: Do we adapt by embracing those changes; or do we resist? Given those options, one thing is evident. . . we have to adapt to lead. At Avanade, the choice is clear: WE LEAD. And to lead, we have to develop the leadership skills of our people, at all levels, through robust leadership development programs and a variety of innovative learning and training platforms and modalities.

In this presentation. Antoinette “Toni” Handler, Head of Global Organizational & Leadership Development at Avanade, a leading IT consultancy, discusses “Leading in Times of Change” and offers insights into how you can develop learning and training programs to address increased digitization in the global marketplace.

Presenter Bio:

Antoinette (Toni) Handler is Corporate Vice President of Organizational and Leadership Development for Avanade Global Human Resources. In this role, she leads organizational development, talent management, performance management, learning and leadership development, diversity and inclusion, and employee engagement. Handler leads her organization by building capability across Avanade through talent development and driving cultural transformation.

Prior to this role, Handler was the Vice President, Senior Human Resources Business Partner and Head of MetLife’s Global Sales Capability Center. In this role, she led HR for Global Employee Benefits, Investments, Strategy, and Global Brand, Marketing, and Communications. In addition, she led MetLife’s first Human Resources horizontal to build sales capability world-wide. Handler led her organization by focusing on driving consistent organizational growth and agility, supporting MetLife’s current and future business needs, and championing innovation to meet those needs.

Handler was also the Chief Talent Officer and Chief Learning Officer for MetLife. She was responsible for creating, promoting and implementing a comprehensive talent management and organizational effectiveness strategy and platform that aligned directly with MetLife’s business goals. She also oversaw all enterprise-wide learning, including leadership and management development, sales development, professional skills, and service knowledge. Handler supported and advised MetLife’s CEO and executive group in defining and implementing key enterprise-wide talent, learning and change initiatives. In addition, she oversaw the re-engineering of MetLife’s enterprise-wide learning organization to maximize efficiency and provide enhanced service to support line of business goals.

Prior to joining MetLife, Handler spent nine years at Merrill Lynch in a number of human resources roles. Most recently, she led Merrill Lynch’s Talent Management and Executive Development team for Global Wealth Management, a population size of 34,000 employees. In addition, she managed the learning teams supporting the Chief Administrative Office organization, private client services and technology, financial advisory center, and the retirement group. Her team was responsible for leadership development, organizational development, technical/product training, training technology, and sales and client service training.

Before joining Merrill Lynch in 1994, Handler managed bank-wide management development for Chase Manhattan Bank and led the learning function for its technology and operations division. She began her career at Depository Trust Company, where she held several human resources roles during her eight years of tenure.

Handler received an M.A. degree from the State University of New York in business and policy studies and a B.S. degree from New York University in management and industrial relations.

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