Change management tools and methodologies have proven applications within the employee benefits communication sphere, especially for employers who aim to help employees make better decisions with their benefits. Learn more about your role in the benefits change management lifecycle from Scott Van Horn, President of Tango Health, including how to handle employees who have “decision paralysis” to those who need “affirmation” and even employees who are “angry.” To truly help move employees through to the next step of understanding, a variety of tools, communications, and strategies are necessary at different times during the year, not just open enrollment. You’ll learn how to measure results of your efforts and how to determine where your employees are on the lifecycle of change. Lastly, we’ll show you benchmarking studies of how other employers have driven better employee decisions and overall improved employee satisfaction.
Scott Van Horn manages the client-facing operations of Tango Health, including implementation, account management, and client service. With over seven years of experience at Tango Health, Mr. Van Horn has worked with hundreds of employers and has become a thought leader in the HR/Benefits space. He is especially knowledgeable about benefits communications and ACA compliance. Mr. Van Horn holds a Six Sigma Greenbelt certification and has over 16 years of experience managing client support teams within financial institutions and technology organizations. Prior to joining Tango in 2010, he led several treasury implementation teams across the country for Bank of America and renewed their client education curriculum and methodology. Mr. Van Horn holds a Bachelor of Arts in English from the University of Utah in Salt Lake City.
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