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Employee Experience as the Lynchpin for Talent Strategy

Presentation Summary:

​There have been different versions of the quote attributed to JW Marriott, the founder of Marriott International retold over the years, but the one that resonates most for me is, “Take care of your employees, they’ll take care of your customers, the customers will come back again and again, and the money will take care of itself.” Viewing the talent practices of your company – how you “take care” of your employees – can be an eye-opening exercise. You’ll learn how your employees’ experience can amplify and buffer your talent strategies, and how to use employee survey, social media and other tools to evaluate, improve and leverage your company’s employment experience to maximize your talent strategy.


Presenter Bio:

Jon Canger is the Vice President Global Talent Management for Marriott Vacations Worldwide Corporation, where he is responsible for leading the human resources centers of expertise in talent acquisition, learning & performance management, internal communications, succession planning, engagement, culture & organization effectiveness.

Jon’s career with Marriott International and Marriott Vacations Worldwide began in 2007 as VP-Talent & Organization Capability. In 2009, he moved to Marriott’s Americas Division to become VP - HR for the Southern Region, where he had HR operations responsibility for 100+ hotels across the Southeastern US, the Caribbean and Latin America. In 2012 Jon rejoined MVW during its spinoff from Marriott International into a stand-alone, publicly-traded company.

Prior to Marriott, Jon’s career included senior HR leadership positions with GTE (now Verizon), Motorola, the Coca-Cola Company and LAI Worldwide (now Monster Worldwide) where he was their first Chief Human Resources Officer following their IPO. Jon also founded and ran an HR consulting business, Skyway Associates, prior to joining Marriott.

Jon earned his Bachelor’s degree in Psychology from Rutgers University, and went on to earn Masters and Doctorate degrees in Industrial and Organizational Psychology from the University of South Florida. He and his wife Giovanna split their time between Orlando and Anna Maria Island, FL.

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