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Leading Through Change: Do This; Not That

Presentation Summary:

The legal industry continues to undergo significant change in the payment for and the management and delivery of legal services. Law departments continue to be under mounting pressure to do more with less. Generals Counsel are increasingly looked upon as business leaders who are held accountable to performance and financial metrics more commonly associated with running a business. Gain valuable insight into what industry dynamics are driving these changes and practical tips on what to do and not do when managing through them.


Presenter Bio:

Mark leads the company’s legal, commercial contracts management, compliance, and economic development teams. He also serves as Global Chair of the company’s Supply Chain Legal Services Practice Group. The company employs 48,000 associates throughout the Americas and provides third party logistics, supply chain management, and contract packaging services to many of the world’s largest companies. The company also provides general management, professional back-office support and creative marketing services through its Williams Lea TAG operations.

Prior to joining DHL, Mark served as Senior Vice President, General Counsel and Chief Ethics Officer of Safelite Autoglass where he also led the Human Resources and Government Affairs departments. Prior to joining Safelite, Mark served as Senior Corporate Counsel with The Sherwin-Williams Company.

Mark received his Juris Doctorate degree from the Cleveland Marshall College of Law and his Bachelor of Arts Degree from John Carroll University. He is a member of the Board of Directors of Columbus 2020, the economic development organization for the eleven county Columbus, Ohio region. Mark also serves as a member of the Board of Advisors of LogicForce, and the Board of Visitors of the Cleveland Marshall College of Law. He is a frequent speaker, and the author of several articles and publications, on the changing dynamics of the legal industry and an advisor to law firms and law departments.

Mark also serves as the Chairman and Founder of Qualmet LLC. The company has developed a cutting-edge and efficient evaluation platform for in-house counsel and legal operations professionals to easily and objectively measure the quality, performance and value of services provided by external counsel and other legal service providers. The platform incorporates key performance metrics critical to delivering and measuring sustainable and proven value.

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