Presentation Summary:

 

 

Your learning organization can learn a lot from an innovative high-tech software development company - design thinking and experience design is not just for software product development. With the pace of change and competition greater than ever before, now is the time to rethink how you prepare for your workforce of the future. At Intuit, everyone learns, adopts, and applies Customer-Driven Innovation (CDI) to ensure that we power prosperity around the world for our customers and make sure our workforce is doing the best work of their lives. Learn how we are decomposing our curriculum monolith, creating Learning Experience Design, and adopting Design for Delight (D4D) methods, such as Rapid Prototyping, Customer Empathy, Follow-me-Homes, to re-imagine Learning and Curriculum Design that delivers incredible results so you can delight your customers.

 

Presenter Bio:

 

Don Yager is the Director of Learning, Development, & Quality for Intuit’s Small Business & Self-Employed Group (SBSEG) Customer Success Team, and also serves as the Tucson Site Business Leader with over 1000 employees. In his role Don is responsible for worldwide learning and development for all Intuit SBSEG products and the Quality of Care for their customers.

 

Don has over 30 years of Executive experience in training, development, curriculum design, quality improvement, leadership, and professional services with multiple industries including Software Development, Contact Center Operations, Computer Manufacturing, and Avionics Defense Contracting.

 

Don is a co-architect of Workforce Development Software, published author, frequent speaker addressing performance improvement through training and quality practices, and is also the Vice President of the International Customer Service Association ( HYPERLINK "http://www.icsatoday.org)" www.icsatoday.org). Don proudly served his country for eight years as a US Air Force B52 Avionics Instructor.

 

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