Building an Effective HR Organization Under a Burning Platform ​

Presentation Summary:

Parkland Health & Hospital System overhauled its HR organization with minimal impact to budget, creating a strategically-aligned and sustainable HR structure model that features an HR Shared Service Center, robust predictive analytics to support workforce planning across all clinical and professional services, and a diverse HR leadership team that includes a Chief Experience Officer to oversee patient interactions across the AMC enterprise.


Presenter Bio:

Jim Dunn is the Executive Vice President and Chief Talent Officer for Parkland Health and Hospital System in Dallas, Texas. Jim serves as a member of the executive leadership team overseeing the people and talent operations for the 12,000 employee system, including human resources operations, inclusion and diversity, employee experience, language and linguistic services, pastoral care, occupational health and their learning and development structure, Parkland Academy. Prior to joining Parkland, Jim served as the Executive HR and Learning executive for the Office of Learning and Performance Development for the Cleveland Clinic, Chief Learning Officer for Texas Health Resources and as the National Vice President, Human Resources and Talent Retention Strategies for the American Cancer Society in Atlanta, Georgia. His work history also includes progressively responsible roles as a research scientist with the Georgia Tech Research Institute (GTRI) and leading the global HR operations for former President Jimmy Carter at the Carter Presidential Center in Atlanta.

Jim holds a BS in chemistry and macro-environmental science from Howard University, a MBA from the Massachusetts Institute of Technology’s (MIT) Sloan School of Management, along with a Master of Public Health in occupational health from Emory University’s Rollins School of Public Health. Additionally, he holds multiple doctoral degrees in education, organizational development and healthcare administration from Emory University, Benedictine University and the Medical University of South Carolina, respectively. Jim has earned professional designations as a: Certified Compensation Professional (CCP), Certified Benefits Professional (CBP), Human Capital Strategist (HCS) and Senior Professional in Human Resources (SPHR) designation through the Society for Human Resource Management. He is also a state registered professional mediator, specializing in workplace conflict resolution strategies.

He has worked as adjunct faculty for Morehouse School of Medicine, University of Chicago, Emory University and currently on faculty at the University of Texas at Dallas, Southern Methodist University and MIT. Outside of the hospital and classroom, he serves on the Associates Board for the SMU Cox Business School, the Dean’s Advisory Council for the University of Texas at Arlington College of Nursing, the Greater Dallas Advisory Board for the American Cancer Society and the Editorial Board for the Patient Experience Journal for the Beryl Institute. Jim has conducted over a decade of research and is published in the areas of strategic HR and organizational development, gender communications, change management, and informal vs. formal organizational cultures. His most recent book, “Unintended Consequences: How Healthcare Reform Can Save Strategic HR,” is currently in press and due for publication in fall, 2017 under Author House publishing.

Jim was honored and served as the US keynote conference speaker for the distinguished 2012 International HR and Organization Development Conference in Portugal for his works on strategic HR systems. He is a current member of the 100 Black Men of America organization and has been featured in Who’s Who publications in both Atlanta and Dallas. Nominated by his health system CEO, Jim is a previous recipient of the Outstanding Minority Business Leader Award from the Dallas Business Journal.

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