Building Your Customer Experience Promise

Presentation Summary:

Now more than ever, it’s important to build an intentional customer experience promise. A crisp customer experience promise that employees find relatable and customers love will help you build customer loyalty and ensure a more consistent customer experience across every customer touchpoint from awareness of the brand to building advocacy. Please join Tabitha Dunn, VP of Customer Experience for Concur, to hear some tips and insights to building your own customer experience promise and making it stick.


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