How to Drive Performance and Retention in a Call Center

Presentation Summary:

How to super charge your hiring process to drive down call center turnover. We partnered with PAN to

design a call center assessment that proved to predict lower turnover by over 20%.

Presenter Bio:

A results-driven and versatile human resource leader with extensive experience in change

management, organizational development, recruiting, compensation, benefits, employee/labor

relations, succession planning, and training and development.

Possesses a proven track record in talent acquisition and generalist positions, leading teams to

develop and implement strategies that support an organization’s growth efforts.

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