Presentation Summary:
How to super charge your hiring process to drive down call center turnover. We partnered with PAN to
design a call center assessment that proved to predict lower turnover by over 20%.
Presenter Bio:
A results-driven and versatile human resource leader with extensive experience in change
management, organizational development, recruiting, compensation, benefits, employee/labor
relations, succession planning, and training and development.
Possesses a proven track record in talent acquisition and generalist positions, leading teams to
develop and implement strategies that support an organization’s growth efforts.
